top of page

Privacy Policy

The Soul Alchemy™ — Privacy Policy

Last updated: 05 September 2025

 

This Privacy Policy applies between you, the User of this Website or our online app, and The Soul Alchemy™, a general partnership of Mirela Ktori & Manuela Longo, the owner and provider of this Website and related services.

 

We take the privacy of your information very seriously. Please read this Privacy Policy carefully.

 

 

1. Definitions

 

  • Data: all information you provide to us (name, email, photos, iris images, payment details, etc.) or which we collect when you use our Website, app, or services.

  • Cookies: small files placed on your device to improve your experience and site functionality.

  • Data Protection Laws: UK GDPR and Data Protection Act 2018.

  • User / you: anyone accessing this Website, app, or our services.

  • Website: https://www.thesoulalchemy.org and subdomains.

  • App: our wellness analysis portal where users may upload photos and/or iris images for insight generation.

 

 

2. Scope

 

This Policy applies only to The Soul Alchemy and Users of our Website, app, and services. It does not extend to any third-party websites you may access via links.

 

 

3. Data Collected

 

We may collect the following Data:

 

  • Personal identifiers (name, date of birth, email, phone).

  • Payment details (processed by Stripe, PayPal, or Wix Payments — we do not store card data).

  • Photos or iris images you voluntarily upload for wellness insights (processed locally where possible, otherwise securely transmitted for analysis).

  • IP address, browser type, device info (automatically collected).

  • Booking history, membership status, and service preferences.

 

 

4. How We Collect Data

 

  • Directly from you: when you book, sign up for a membership, upload photos, or contact us.

  • Automatically: through cookies and analytics when you visit our site.

 

 

5. How We Use Data

 

We use your Data to:

 

  • Provide services, retreats, healing sessions, and wellness insights.

  • Process bookings and payments.

  • Customise meditation playlists, breathwork, and other content in the app.

  • Improve website/app performance.

  • Send service updates (only if you consent).

 

Legal bases: consent, contract performance, and legitimate interests.

 

 

6. Sharing Data

 

We never sell your data. We share only with trusted providers where necessary:

 

  • Wix (website host)

  • Stripe, PayPal, Wix Payments (payment processing)

  • Cal.com / scheduling tools (bookings)

  • Email marketing providers (if subscribed to newsletters)

 

 

7. Transfers Outside the UK/EEA

 

  • Your data may be transferred to and stored in Israel (Wix HQ) and the United States (Stripe, PayPal, email providers).

  • Israel has an adequacy decision under UK GDPR.

  • For the US, we rely on providers certified under the UK-US Data Bridge or standard contractual clauses.

  • We do not transfer data to group companies abroad (we have none).

 

 

8. Keeping Data Secure

 

  • Data is stored on secure servers.

  • Payment data is encrypted via SSL and handled only by certified providers.

  • We limit access to personal data and use organisational and technical safeguards.

  • In case of a suspected breach, we will notify the ICO and affected users where legally required.

 

 

9. Data Retention

 

We keep your Data only as long as needed for services, legal compliance, or until you request deletion. Some data may remain on secure backups.

 

 

10. Your Rights

 

You have rights to:

 

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Data portability (transfer).

  • Withdraw consent at any time.

 

Contact: info@thesoulalchemy.org.

If unsatisfied, you may complain to the UK ICO: https://ico.org.uk

 

11. Cookies

 

Our Website uses cookies:

 

Type: Strictly Necessary

Purpose: Essential for site security and basic functions

Examples: svSession, XSRF-TOKEN, hs, TS*, incap_ses_, incap_visid_

 

Type: Functional / Performance

Purpose: Improve experience and remember preferences

Examples: smSession, SSR-caching, fedops.logger.sessionId

 

Type: Analytical / Performance

Purpose: Track site usage and performance

Examples: _ga, _gid, _gat, bSession, fedops.logger.defaultOverrides

 

Type: Targeting / Marketing

Purpose: Personalise ads and track campaigns (only if enabled)

Examples: fbp (Facebook Pixel), Mailchimp cookies

​

12. Changes of Ownership

 

If The Soul Alchemy expands or transfers ownership, user data may transfer under the same Privacy Policy commitments.

 

 

13. Governing Law

 

This Policy is governed by the laws of England and Wales.

​

 

 

14. Updates

 

We may update this Privacy Policy occasionally. Updates will be posted on this page, with the revision date above.

 

📌 Contact:

The Soul Alchemy™

General Partnership of Mirela Ktori & Manuela Longo

Email: info@thesoulalchemy.org

.

bottom of page